Computers In The Workplace

 For this week's discussion, I chose the telecommunications industry. I chose this one because that is the industry in which I am employed. Computers play a significant role in this industry. Specifically dispatching, taking customer calls, and communicating. Our dispatching system has two ends, one being the dispatcher and the other being the technician on the receiving side. Our dispatcher uses many computer programs to task jobs to technicians and does any communications via Microsoft teams to us if need be. Without computers, we would be where we were about 20 years ago with radios for communication. With our industry comes the excellent task of talking to our customers and addressing their issues. The person that picks up the phone has to use their computer to research the account using a program made for that. Then they have a different program to create a work order for that customer. That then gets dispatched to the technicians to assist the customer. Employees in this industry need to be computer literate. If they could not understand computers, they would not be able to do their job. They have to be able to understand the programs and how to navigate them as well. Ultimately, we are there to serve our customers, and we need the computers to do so. Over the next ten years, computers, operating systems, and networking will evolve the way telecommunications work. I think things will become more automated as that is the trend going on since I have been in the industry. Customers already have the option of using prompts instead of talking to a live person. Applications keep evolving, letting the customer handle their issues instead of waiting for someone to assist. 

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